Frequently Asked Questions

Everything you need to know about our premium beauty and care products.

What shipping methods do you offer and how long does delivery take?

We offer standard and express shipping worldwide. Domestic orders typically arrive within 2-4 business days, while international shipping can take 7-14 business days depending on the destination.

Are your products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All products under the und Pflegeprodukte brand are 100% cruelty-free, and most of our range is vegan-friendly. Please check the individual product descriptions for specific ingredient lists.

What is your return policy if a product doesn't suit my skin?

We offer a 30-day return policy for unopened and unused items. Due to hygiene reasons, we cannot accept returns on products that have been opened or used unless they are defective.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay to ensure a secure and convenient checkout process.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.

Do you offer consultations for choosing the right skincare routine?

Absolutely! Our team of beauty experts is available via live chat or email to provide personalized recommendations based on your skin type and specific concerns.